PingWind Expands AI Capabilities on Genesys Cloud CX

We are excited to announce that PingWind is a Genesys AppFoundry Developer Partner. We build AI-powered applications on the Genesys Cloud CX® offering high-stakes contact center environments where every second matters, including on VA's Suicide Crisis Line. Our flagship AI solution, Smart Responder, integrates directly into Genesys Could CX workflows to support crisis line and critical-care responders with live transcription, sentiment and pattern cues, real-time resource recommendations, and automated post-call documentation. We embed AI assistance inside the agent experience to reduce manual burden, improve speed and consistency, and support better decision-making during time-critical interactions to keep responders fully in control of escalation, routing, and final documentation.

About Genesys: Genesys is a global leader in cloud customer experience and contact center technology. Its flagship platform, Genesys Cloud CX®, enables organizations to deliver empathetic, efficient, and scalable experiences across voice and digital channels. Trusted by enterprises and public-sector organizations worldwide, Genesys Cloud CX supports secure, mission-critical operations where reliability, speed, and insight are essential.